1. Introduction
MicroQ ("we", "us", or "our") operates the MicroQ digital queue management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the service.
2. Information We Collect
2.1 Information You Provide
- Queue Creation: When you create a queue, we collect the tenant name, queue name, and optional business information (business name, logo URL).
- Queue Joining: When you join a queue, we collect your name and optionally the service type selected.
- Admin Authentication: Admin keys are generated automatically and stored securely. We use HTTP-only cookies for session management.
2.2 Information Collected Automatically
- Usage Data: We collect queue analytics including join times, serve times, wait durations, and drop-off rates to provide the analytics dashboard.
- Kiosk Events: When kiosk mode is active, we log view events and interactions for operational telemetry.
- Local Storage: We use browser local storage to remember your theme preference, sound settings, queue membership, and privacy consent status.
2.3 Information We Do Not Collect
- We do not collect email addresses, phone numbers, or payment card details directly (payments are handled by third-party processors).
- We do not use third-party tracking cookies or advertising pixels.
- We do not sell or share personal information with advertisers.
3. How We Use Your Information
We use the information we collect to:
- Operate and maintain the queue management service
- Calculate queue positions, estimated wait times, and serve order
- Provide analytics and reporting to queue administrators
- Display real-time queue status on kiosk screens and embedded widgets
- Authenticate queue administrators
- Improve and optimize the service
4. Data Retention
Queue entry data (names, join/serve times) is retained for analytics purposes. Queue entries older than 90 days may be automatically purged. Queue configuration data is retained as long as the queue exists.
You can request deletion of your queue and all associated data by contacting us.
5. Data Security
We implement appropriate technical and organizational security measures including:
- HTTP-only, SameSite cookies for admin session management
- Constant-time comparison for admin key validation
- Admin keys are never exposed in query parameters, logs, or referrer headers
- Input validation and sanitization on all API endpoints
6. Third-Party Services
We use the following third-party services:
- Google Fonts: For typography. Subject to Google's Privacy Policy.
- MongoDB: For data storage. Data is stored securely on our infrastructure.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
To exercise any of these rights, please contact us at the address below.
8. Children's Privacy
Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By visiting the About page